Terms and Services

Effective Date: June 27, 2024
Website: [https://ecommerce.growmentality.com]
Company Name: Grow Mentality

These Terms and Services (“Terms”) govern your use of the website [https://ecommerce.growmentality.com] (“Site”) operated by Grow Mentality, a registered partnership firm with its principal place of business at:

Grow Mentality
Building No 286, KHATA NO 199/3446
IG Marg, Near Shiva Mandir
Karanjia, Baleswar, Odisha – 756001
GSTIN: 21ABBFG1384K1ZL

By accessing or using our Site, placing an order, or registering with us, you agree to these Terms and our Privacy Policy.

1. Eligibility and Acceptance

By using the Site, you confirm that you are at least 18 years old or using the website under the supervision of a parent or legal guardian. If you do not agree to these Terms, please do not use this Site.

2. Account Registration and Responsibilities

To access certain features (such as order tracking, wishlist, etc.), you may be required to create an account.

You agree to:

Provide accurate and complete information.
Maintain the confidentiality of your login credentials.
Notify us immediately if you suspect unauthorized use.

Grow Mentality is not responsible for losses or damages due to unauthorized use of your account.

3. Products and Pricing

We offer a range of products (physical and/or digital) for purchase. All prices are displayed in INR (₹) and include applicable GST unless stated otherwise.

We reserve the right to:

Modify or discontinue any product without prior notice.
Correct any errors in pricing, descriptions, or availability.
Limit the quantity of products per order or per user.

4. Order Processing & Confirmation

When you place an order:

You will receive an order confirmation email.
This confirmation does not guarantee product availability.
We reserve the right to cancel or refuse any order (e.g., in case of fraud or stock unavailability).

All orders are subject to our acceptance and successful payment.

5. Payment Terms

We accept payments via secure payment gateways (such as Razorpay, Cashfree, Paytm, etc.).

We do not store any sensitive payment information (like credit card numbers). All transactions are encrypted and processed securely through third-party providers.

6. Shipping & Delivery

Orders are typically shipped within 2–5 business days.
Estimated delivery time is 4–10 business days, depending on the location.
Shipping delays may occur due to weather, strikes, or other unforeseen events.
You will receive tracking details via email/SMS.

7. Returns, Refunds & Replacements

Please review our Return & Refund Policy for detailed information.

Return requests must be initiated within 7 days of delivery.
Items must be unused, in original packaging, with all tags intact.
Refunds are processed within 7–10 working days of product receipt and inspection.

We reserve the right to deny returns for:

Products damaged due to misuse.
Customized or non-returnable items (clearly mentioned at the time of purchase).

8. User Conduct

You agree not to:

Use the Site for unlawful purposes.
Violate any applicable laws or regulations.
Transmit malware, spam, or harmful code.
Attempt to gain unauthorized access to the Site or its data.

Violation of these rules may result in account termination and legal action.

9. Data Collection & Privacy

We collect user data to enhance your shopping experience. This includes:

Personal Information (Name, Email, Contact, Address)
Purchase History and Preferences
Device/Browser Information

Your data is protected as per our Privacy Policy. We do not sell your information to third parties.

10. Intellectual Property

All content on this Site (logos, images, text, software, etc.) is the property of Grow Mentality or its licensors and is protected by Indian copyright, trademark, and intellectual property laws.

You may not:

Reproduce, modify, or distribute any content without written permission.
Use our brand identity for any purpose without authorization.

11. Limitation of Liability

To the fullest extent permitted by law, Grow Mentality shall not be liable for:

Indirect, incidental, or consequential damages.
Loss of data, profits, or reputation.
Issues arising from use of third-party services linked through our platform.

12. Indemnification

You agree to indemnify and hold harmless Grow Mentality, its partners, employees, and affiliates from any claims, losses, damages, or liabilities arising from your use of the Site, violation of these Terms, or infringement of any rights.

13. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their content or practices and do not endorse them.

14. Force Majeure

We are not responsible for any failure or delay in fulfilling our obligations due to events beyond our control, including but not limited to natural disasters, war, internet outages, or governmental restrictions.

15. Termination

We reserve the right to:

Suspend or terminate your access to the Site without notice for violations of these Terms.
Modify or discontinue any feature or service at our sole discretion.

16. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts located in Baleswar, Odisha.

17. Changes to Terms

We may update these Terms periodically. Any changes will be posted on this page with a revised effective date. Continued use of the website implies your agreement with the updated Terms.

18. Contact Us

For questions or support related to these Terms:

📧 Email: support@ecommerce.growmentality.com
📍 Address:
Grow Mentality
Building No 286, KHATA NO 199/3446
IG Marg, Near Shiva Mandir
Karanjia, Baleswar, Odisha – 756001