Grow Mentality(E-commerce) helps businesses thrive in e-commerce by selling products online and offering expert guidance. We provide tailored services, education, and consulting to help entrepreneurs launch and grow their online stores, making it easy to succeed in the digital marketplace.
Menu
Return Policy
Effective Date: June 27, 2024
Website: [https://ecommerce.growmentality.com]
Company Name: Grow Mentality
At Grow Mentality, we strive to ensure customer satisfaction with every digital product or consulting session we provide. However, due to the nature of our offerings, our return policy is structured differently from businesses dealing in physical goods.
1. Digital Products (Non-returnable)
All digital products sold on our platform — including but not limited to:
eBooks
Digital templates
Online courses
PDF guides
Downloadable toolkits
…are non-returnable and non-refundable once they have been accessed or downloaded.
Returns are not accepted for:
Change of mind after purchase
Accidental purchase
Inability to use the file due to software/hardware limitations
Expectations that differ from the product description
Important: Please read all product descriptions, features, and compatibility notes carefully before purchase. We provide preview content/screenshots to help you make informed decisions.
2. Consulting Services
Grow Mentality offers personalized consulting sessions and digital advisory services. As these are scheduled and time-based services, returns do not apply. However:
You may request:
A rescheduling if requested at least 12 hours before the appointment.
A refund only if:
The consultant fails to attend the session.
The service could not be rendered at all.
No returns or refunds will be processed for:
Missed appointments without notice
Dissatisfaction arising from subjective expectations after completion
Partial usage of consulting packages
3. Incorrect or Broken File Delivery
In rare cases, if:
A digital file is corrupted
The download link is broken
You are unable to access the content due to technical reasons
…please contact us within 48 hours of purchase. We’ll verify the issue and reissue the file or provide access at no extra cost. If we’re unable to resolve the issue, we may offer a store credit or partial refund at our discretion.
4. How to Report an Issue
If you face a technical issue or have concerns with a purchase, please reach out to:
📧 support@ecommerce.growmentality.com
Include:
Your Order ID
Email used for the purchase
Screenshot or description of the issue
Our team will respond within 2 business days and aim to resolve your concern as fairly as possible.
5. Final Notes
All return decisions are final and based on internal verification.
Grow Mentality reserves the right to update or revise this Return Policy without prior notice.
6. Contact Us
For return-related questions, contact:
📧 support@ecommerce.growmentality.com
🏢 Grow Mentality
Building No 286, KHATA NO 199/3446
IG Marg, Near Shiva Mandir
Karanjia, Baleswar, Odisha – 756001
Address
-
India: Grow Mentality, Bose Colony, Balasore, Odisha, 756001
UK: Office 10264 182-184 High Street, North East Ham, London, United Kingdom, E6 2JA - +91 8142215849
-
info@growmentality.com
help@growmentality.com